FAQs
Frequently Asked Questions
Scroll down to view all frequently asked questions and answers regarding Sarawak Rural Broadband Network (MySRBN)
- Sarawak Rural Broadband Network (MySRBN) is a Sarawak Digital transformation initiative by the Sarawak Government under the Sarawak Digital Economy Corporation (SDEC), to widen the coverage and provide connectivity especially to rural communities.
- MySRBN is a subsidised prepaid package and you can start enjoying MySRBN services as LOW as RM5.
- Every premise that within MySRBN service coverage are eligible to apply and applicant must be above 18 years old.
- To apply for MySRBN service, you need to check your premise is within coverage using the MySDEC App then apply through MySDEC App by create “New Line”.
- You can download MySDEC App from Apple Store, Play Store or Huawei App Gallery.
- The registration process through MySRBN portal will take 2 calendar days (including Saturday and Sunday) for approval. Upon confirmation of your registration, it takes up to 14 calendar days for installation.
- Before installation, the installer will contact you through SMS or phone call to make an appointment.
- The installer’s phone number will not be given to the customer.
- You will get an Indoor Unit (IDU) and Outdoor Unit (ODU). The ODU contains a SIM card that resembles the SIM card on your mobile phone. You will also get the basic access training.
- There is no up-front payment or deposit upon the application/registration
- MySRBN package is available in MySDEC app, download now to know more.
- For Heavy Users, it is advisable to subscribe for promo package.
- Free hardware and installation worth RM1150 fully subsidized by Sarawak government.
- You can make payment via topup through the MySDEC Apps.
- You can subscribe to MySRBN prepaid plan through MySDEC app by selecting the ‘Buy Add-Ons’ option.
- Initial MySRBN device is free of charge per home which is included in the MySRBN package.
- If you found out your device is faulty during operation, please report to our MySRBN Hotline and replacement charges will be imposed.
- You can reach out to our 24-hour MySRBN hotline at 1800-88-7709/082-366547/082-504952 or contact MySRBN Customer Service via WhatsApp at 082-364743
- Visit the MySRBN official website at https://sarawak.digital/mysrbn/contacts/website and submit your complaint in the ‘Contact Us’ section.
- Or Visit MySRBN main Facebook page at https://www.facebook.com/MySRBN and chat on ‘Chat’/’Private Message’ space.
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